GENERAL TERMS AND CONDITIONS OF SALE (GTC)

1. Purpose

These T&Cs govern the sales of products offered on the website www.maisonminelle.com , published by Maison Minelle.

2. Products

The products are described with the utmost accuracy. The photos are accurate but not contractually binding. Maison Minelle cannot be held responsible for any errors.

3. Orders

Any order placed constitutes full acceptance of the General Terms and Conditions. The order is considered firm upon validation of payment.

4. Prices and payment terms

Prices are in euros, including VAT. Secure payment by credit card, PayPal, or other available methods. Maison Minelle may change its prices at any time (excluding orders already validated).

5. Delivery

Orders are delivered to the address provided by the customer. Maison Minelle is not responsible for delays due to carrier errors or incorrect addresses.

6. Right of withdrawal

In accordance with the law, the customer has 14 days to withdraw if the product has not been opened or used.

Returns must be made in the original packaging, at the customer's expense. No returns will be accepted if the product has been unsealed.

7. Return & Refund Policy

No returns or refunds will be accepted for hair products once opened or handled.

In the event of an error or damaged product upon receipt, the customer has 48 hours to report it with photos to contact@maisonminelle.com .

8. Legal guarantee

The products are covered by the legal guarantee of conformity and against hidden defects.

9. Liability

Maison Minelle cannot be held responsible for improper use or poor maintenance. In the event of force majeure, it cannot be held liable.

10. Personal data

The data collected is used solely for order management and customer communication. The customer can exercise their GDPR rights at any time.

11. Intellectual Property

All elements of the site (logo, text, visuals, etc.) are the exclusive property of Maison Minelle. Any reproduction is prohibited.

12. Applicable law (sale)

These General Terms and Conditions are governed by French law. Any dispute will be submitted to the competent court of the headquarters of Maison Minelle.

13. Cancellation of order

An order can only be cancelled before it is processed or shipped, by contacting contact@maisonminelle.com .

No refunds will be issued once the order has been shipped.

14. Availability of products

Products are offered while stocks last. In the event of a shortage, Maison Minelle will offer a refund within 14 days.

15. Loyalty program and promotional codes

Promo codes cannot be combined, are valid once, and are not retroactive. Maison Minelle may cancel or modify an offer at any time in the event of abuse.

16. Modification of the T&Cs

Maison Minelle may modify these T&Cs at any time. The applicable version is the one in effect on the date of the order.

17. Force majeure

Maison Minelle cannot be held responsible for non-performance of the contract in the event of force majeure: strike, fire, flood, war, pandemic, etc.

18. International Disputes

In the event of a dispute with a customer who is not a resident of France, French law applies. The customer can use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr

 

GENERAL TERMS AND CONDITIONS OF USE (GCU)

1. Purpose

The Terms and Conditions define the rules for using the website www.maisonminelle.com. By browsing the site, the user accepts these conditions.

2. Access to the site

The site is accessible 24 hours a day except for technical interruptions. Maison Minelle does not guarantee error-free or uninterrupted access.

3. Intellectual Property

All content on this site is protected by copyright. Copying or reusing any material without written consent is prohibited.

4. Personal data

Maison Minelle complies with the GDPR. Data is used solely for customer management. Users can exercise their rights via contact@maisonminelle.com .

5. Cookies

The site uses cookies for statistical and personalization purposes. The user can configure their preferences via the banner provided for this purpose.

6. Hypertext links

Maison Minelle is not responsible for the content of external sites to which the site may link.

7. User Conduct

The user undertakes not to harm the proper functioning of the site, nor to introduce fraudulent or malicious content.

8. Liability

Maison Minelle cannot be held responsible for any unintentional errors or interruptions on the site. Use of the site is at the user's own risk.

9. Force majeure

Maison Minelle cannot be held responsible in the event of an event beyond its control preventing access to or the proper functioning of the site.

10. Modification of the site and the T&Cs

Maison Minelle may modify the content of the site or the T&Cs at any time. Users are encouraged to consult them regularly.

11. Applicable law (use)

These T&Cs are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

12. Contact

For any questions related to the site, the user can write to: contact@maisonminelle.com .