Our orders are processed within 5 to 10 business days. Delivery times then vary depending on your location:

• France: 2 to 4 working days

• DOM-TOM: 5 to 8 days

• Canada (local shipping from Montreal): 2 to 5 days

• Other countries: 5 to 10 days

Yes. All our bundles are 100% virgin and chemically untreated. We carefully select our suppliers to ensure a natural finish, excellent durability, and customization options (coloring, straightening, etc.).

We recommend:

• A gentle sulfate-free shampoo

• A moisturizing treatment once a week

• Detangle with your fingers or a suitable brush

• Avoid heating devices at too high a temperature

• Always apply a heat protector before using any heating appliances (straighteners, curling irons, hair dryers, etc.)

A care guide is included with each order.

• Bank card (Visa, Mastercard, etc.)

• Apple Pay

• PayPal

• Shopify Payments

Upon shipment, you will receive a tracking link by email or WhatsApp (if you provided your number). For any questions, contact us at contact@maisonminelle.com.

For hygiene reasons, opened or worn products cannot be returned. If the product is intact (unopened, unhandled), you have 14 days upon receipt to contact us. See [return policy].

No, Maison Minelle is a 100% online store. All orders are shipped from our warehouses in France or Canada.

By email: contact@maisonminelle.com

By WhatsApp message (tracking only)