HAVE QUESTIONS?
Foire aux questions
📦 When will I receive my order?
Our orders are processed within 5 to 10 business days. Delivery times then vary depending on your location:
• France: 2 to 4 working days
• DOM-TOM: 5 to 8 days
• Canada (local shipping from Montreal): 2 to 5 days
• Other countries: 5 to 10 days
🎁 Is the hair 100% virgin/raw?
Yes. All our bundles are 100% virgin and chemically untreated. We carefully select our suppliers to ensure a natural finish, excellent durability, and customization options (coloring, straightening, etc.).
How do I care for my Maison Minelle hair?
We recommend:
• A gentle sulfate-free shampoo
• A moisturizing treatment once a week
• Detangle with your fingers or a suitable brush
• Avoid heating devices at too high a temperature
• Always apply a heat protector before using any heating appliances (straighteners, curling irons, hair dryers, etc.)
A care guide is included with each order.
💳 What payment methods do you accept?
• Bank card (Visa, Mastercard, etc.)
• Apple Pay
• PayPal
• Shopify Payments
💬 How do I track my order?
Upon shipment, you will receive a tracking link by email or WhatsApp (if you provided your number). For any questions, contact us at contact@maisonminelle.com.
🔁 Can I return or exchange an item?
For hygiene reasons, opened or worn products cannot be returned. If the product is intact (unopened, unhandled), you have 14 days upon receipt to contact us. See [return policy].
📍 Do you offer local pickup?
No, Maison Minelle is a 100% online store. All orders are shipped from our warehouses in France or Canada.
📲 How to contact you?
By email: contact@maisonminelle.com
By WhatsApp message (tracking only)
